Returns Policy
All products listed under a particular category may not have the same return/replacement period.
Promotion may or may not follow this policy.
Replacement Period after Delivery is applicable if the product received is Defective or damaged or not as described.
If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/Mobile site within the applicable Returns Policy period. For all Electronics and Appliance’s Category:- If any manufacturing defeats then you can replace within 3 days from the date of product received.
Refund Payment: -It will be done only in 2 cases…
- If the customer cancels the product.
- If shilanbd.com is not able to fulfill the order
In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by the seller once they receive the product.
For products where installation is provided by shilanbd.com:
- Please do not open the product packaging by yourself. shilanbd.com authorized personnel shall help in unboxing and installation of the product
- The return period for such products commences from the date of installation.
Returns Processing
If you’re facing any issues with a product purchased on shilanbd.com, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over the call or a shilanbd.com (or partner) personnel may visit your place. The shilanbd.com will arrange for a replacement if the issue has not been resolved.
Issue resolution steps will be available for products like mobiles, tablets, laptops, large appliances, electronics, home appliances, furniture, etc.
In case the product is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by shilanbd.com.